Welcome, it’s only the frequently answered questions page of glory...

Will I be charged customs and Import fees?

Slightly dull information to follow, but important for you all.  Here goes:  customs clearance charges and fees may be payable on items/goods entering the destination country including the EU from the UK. These depend on the contents’ value.

Items sent to the EU are subject VAT and duties in the EU. The value of goods thresholds are detailed below: 

- Items valued at under €22 will remain part of the Low Value Consignment Relief (LVCR) Scheme for items sent to the EU and are not subject to VAT or duties until 1 July 2021 (subject to further extension date to be set by the EU).

- Items sent to the EU over €22 and below €150 may be taxed at the border and may incur a customs clearance/handling fee in the receiving country

- Items sent to the EU over €150 may attract VAT, customs duties and a clearance/handling fee

- The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods.

- The levels and thresholds of charges vary from country to country. We can’t be held responsible for any customs or import fees your country may charge. We declare the cost, weight and description of the contents to our courier at the time of dispatch and submit our customs data electronically to aid customs clearance. If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

We use Royal Mail as our selected courier for all orders placed through the store. Don’t forget to give our posties a big smile and tell them “Love oo”!

UK orders usually arrive within 3-5 working days but can take up to 14 days from order confirmation.  

Standard Shipping - Online delivery confirmation shows you when your order has been delivered or attempted to be delivered.

Tracked Shipping - Online delivery confirmation shows you detailed information regarding the delivery status of your order.

International orders usually arrive within 10 working days but can take up to 20 working days from order confirmation. This isn't a tracked service.

Sunday night is always pizza night at my house. PIZZA and ice cream for the win!

Order modifications and cancellations must be requested before 5.30 pm on the day of purchase to ensure that your request is received before your order is fulfilled.

If your order has already been fulfilled, we will not be able to make any changes and you may have to wait until the package has been returned to sender in order for us to issue a refund.

Yes we do! Please bear in mind that shipping fees outside of the EU have increased. Shipping charges will be displayed at checkout.

International orders usually arrive within 10 working days but can take up to 20 working days from order confirmation. This isn't a tracked service. 

I mean why would you. RUDE! Joke, we know it happens - to be eligible for a return, please contact The Gallop Team by emailing sales@themirandashop.com within 30 days of receiving your order and include the following:

- Name

- Order number 

- Reason for return

- Email address used when placing the order

The item must be unused and in the same condition that you received it. It must also be in the original packaging.

A credit will automatically be applied to your credit card or original method of payment, within 5 working days.

You will be responsible for paying for your own shipping costs for returning your item so it's important to keep proof of postage. Delivery costs are non-refundable (this does not apply for faulty items where a full refund will be issued).

Returns can take up to 28 days to be processed so please bear this in mind (Bear With) before contacting sales@themirandashop.com.

Unfortunately, soz buckets, we are unable to exchange items ordered through the store. Please follow the above Returns Procedure so that we can arrange a refund for the unwanted item(s).

I think sitting on an elephant in a small London park would be a good vibe…

Heavens, nothing but bowing and scraping from us for this. Please contact sales@themirandashop.com detailing the issue along with a photo of the item(s) and include your name, order number and email address. One of the Gallop Team representatives will respond within 48 hours.

Easy – engaging with and seeing you guys and the joy we all share as the Miranda Family. Keep sending us photos of you in your goods and keep following. Love oo.