Welcome, it’s only the frequently answered questions page of glory...

We use Royal Mail as our selected courier for all orders placed through the store. Don’t forget to give our posties a big smile and tell them “Love oo”!

UK orders usually arrive within 3-5 working days but can take up to 14 days from order confirmation.  

Standard Shipping - Online delivery confirmation shows you when your order has been delivered or attempted to be delivered.

Tracked Shipping - Online delivery confirmation shows you detailed information regarding the delivery status of your order.

International orders usually arrive within 10 working days but can take up to 20 working days from order confirmation. This isn't a tracked service.

Sunday night is always pizza night at my house. PIZZA and ice cream for the win!

Order modifications and cancellations must be requested before 5.30 pm on the day of purchase to ensure that your request is received before your order is fulfilled.

If your order has already been fulfilled, we will not be able to make any changes and you may have to wait until the package has been returned to sender in order for us to issue a refund.

Yes we do! Please bear in mind that shipping fees outside of the EU have increased. Shipping charges will be displayed at checkout.

International orders usually arrive within 10 working days but can take up to 20 working days from order confirmation. This isn't a tracked service. 

I mean why would you. RUDE! Joke, we know it happens - to be eligible for a return, please contact The Gallop Team by emailing sales@themirandashop.com within 30 days of receiving your order and include the following:

- Name

- Order number 

- Reason for return

- Email address used when placing the order

The item must be unused and in the same condition that you received it. It must also be in the original packaging.

A credit will automatically be applied to your credit card or original method of payment, within 5 working days.

You will be responsible for paying for your own shipping costs for returning your item so it's important to keep proof of postage. Delivery costs are non-refundable (this does not apply for faulty items where a full refund will be issued).

Returns can take up to 28 days to be processed so please bear this in mind (Bear With) before contacting sales@themirandashop.com.

Unfortunately, soz buckets,we are unable to exchange items ordered through the store. Please follow the above Returns Procedure so that we can arrange a refund for the unwanted item(s).

I think sitting on an elephant in a small London park would be a good vibe…

Heavens, nothing but bowing and scraping from us for this. Please contact sales@themirandashop.com detailing the issue along with a photo of the item(s) and include your name, order number and email address. One of the Gallop Team representatives will respond within 48 hours.

The Miranda Shop is registered for IOSS. This means that your order includes the VAT which we send back to Europe, so there should be no VAT charges due to you when the order arrives with you.

There should be no additional charges relating to your order.

Easy – engaging with and seeing you guys and the joy we all share as the Miranda Family. Keep sending us photos of you in your goods and keep following. Love oo.