How long will it take to receive my order?
We use Royal Mail as our selected courier for all orders placed through the store.
Please consider the below before placing your order as we are unable to provide guaranteed delivery dates/times.
UK orders usually arrive within 5-7 working days but can take up to 14 days from order confirmation.
International orders usually arrive within 10 working days but can take up to 20 working days from order confirmation.
Can I return my order? Will I get a refund?
To be eligible for a return, please contact firstname.lastname@example.org within 30 days of receiving your order and include the following -
- Order number
- Reason for return
- Email address used when placing the order
The item must be unused and in the same condition that you received it. It must also be in the original packaging.
A credit will automatically be applied to your credit card or original method of payment, within 5 working days.
You will be responsible for paying for your own shipping costs for returning your item so it's important to keep proof of postage. Delivery costs are non-refundable (this does not apply for faulty items where a full refund will be issued).
Returns can take up to 28 days to be processed so please bear this in mind before contacting email@example.com.
Can I exchange my order?
Unfortunately, we are unable to exchange items ordered through the store. Please follow the above Returns Procedure so that we can arrange a refund for the unwanted item(s).
I have received a wrong/faulty/damaged order?
Please contact firstname.lastname@example.org detailing the issue along with a photo of the item(s) and include your name, order number and email address. One of our representatives will respond within 48 hours.