FAQ's

Bear with...

It’s a busy time of year over the holiday season for us and all our couriers. Processing and delivery can take a little longer so please order ahead to ensure it arrives in time. See below for more details.

We wish you all a Merry Christmas and a happy new year!

Thanks again for your patience.

The Gallop Team x 

 

How long will it take to receive my order?

We use Royal Mail as our selected courier for all orders placed through the store. 

Please consider the below before placing your order as we are unable to provide guaranteed delivery dates/times. 

UK orders usually arrive within 5-7 working days but can take up to 14 days from order confirmation.

International orders usually arrive within 10 working days but can take up to 20 working days from order confirmation.

 

Christmas Order Deadline

6 December Africa, Asia, Caribbean, Central and
South America, Far and Middle East
6 December Cyprus, Malta
9 December Eastern Europe (except Czech Republic,
Poland and Slovakia)
10 December Australia, Greece, New Zealand and
Turkey
12 December Canada, Czech Republic, Finland,
Italy, Poland, Sweden, USA
14 December Austria, Denmark, Germany, Iceland,
Netherlands, Norway, Portugal, Slovakia,
Spain, Switzerland
15 December Belgium, France, Ireland, Luxembourg

 

Can I return my order? Will I get a refund?

To be eligible for a return, please contact sales@themirandashop.com within 30 days of receiving your order and include the following -

  • Name
  • Order number 
  • Reason for return
  • Email address used when placing the order

The item must be unused and in the same condition that you received it. It must also be in the original packaging.

A credit will automatically be applied to your credit card or original method of payment, within 5 working days.

You will be responsible for paying for your own shipping costs for returning your item so it's important to keep proof of postage. Delivery costs are non-refundable (this does not apply for faulty items where a full refund will be issued).

 

Returns can take up to 28 days to be processed so please bear this in mind before contacting sales@themirandashop.com.

 

Can I exchange my order?

Unfortunately, we are unable to exchange items ordered through the store. Please follow the above Returns Procedure so that we can arrange a refund for the unwanted item(s).

 

I have received a wrong/faulty/damaged order?

Please contact sales@themirandashop.com detailing the issue along with a photo of the item(s) and include your name, order number and email address. One of our representatives will respond within 48 hours.