FAQ's

*COVID-19 update*

COVID-19 update: Our warehouse is still operating with limited staff and we are adhering to the guidelines put in place by WHO and the UK Government. Please be aware that there may be some delays with deliveries over the coming weeks. Please consider the below before placing your order as we are unable to provide guaranteed delivery dates/times and we do not provide tracked services.

Please note that The Gallop Team are receiving a high number of customer queries and responses may take between 3-5 days at the moment. We appreciate your patience and we hope to be back to full capacity soon but for now, we hope you are all keeping safe. 

Thank you for your continued support x

 

Last dates for shipping before Christmas

We recommend placing your orders as soon as possible to avoid any disappointment but please see below our last dates for shipping across the world to ensure delivery before Christmas.
Last dates of posting for 2020 may be impacted by on-going Covid-19 related events, including for international mail deliveries. 
UK:
Friday 18th December
International:
Friday 4th December - Australia / New Zealand, Africa, Asia, Canada, Central and South America, Far East and Middle East
Friday 11th December - USA, Eastern Europe (inc Poland, Italy, Finland, Sweden, Greece, Czech republic)
Wednesday 16th December - Rest of Europe

 

How long will it take to receive my order?

We use Royal Mail as our selected courier for all orders placed through the store. 

UK orders usually arrive within 5-7 working days but can take up to 14 days from order confirmation.  

Online delivery confirmation shows you when your item has been delivered or attempted to be delivered.

This isn't a tracked service. Information will only be available online at the point Royal Mail try to - or successfully - deliver your item.

International orders usually arrive within 10 working days but can take up to 20 working days from order confirmation. This isn't a tracked service. 

 

Can I return my order? Will I get a refund?

To be eligible for a return, please contact The Gallop Team by emailing sales@themirandashop.com within 30 days of receiving your order and include the following -

  • Name
  • Order number 
  • Reason for return
  • Email address used when placing the order

The item must be unused and in the same condition that you received it. It must also be in the original packaging.

A credit will automatically be applied to your credit card or original method of payment, within 5 working days.

You will be responsible for paying for your own shipping costs for returning your item so it's important to keep proof of postage. Delivery costs are non-refundable (this does not apply for faulty items where a full refund will be issued).

 

Returns can take up to 28 days to be processed so please bear this in mind before contacting sales@themirandashop.com.

 

Can I exchange my order?

Unfortunately, we are unable to exchange items ordered through the store. Please follow the above Returns Procedure so that we can arrange a refund for the unwanted item(s).

 

I have received a wrong/faulty/damaged order?

Please contact sales@themirandashop.com detailing the issue along with a photo of the item(s) and include your name, order number and email address. One of the Gallop Team representatives will respond within 48 hours.